Refunds
Refund Policy
Because our products are digital downloads, we generally do not offer refunds once a plan has been purchased and downloaded.
- You accidentally purchased the same plan twice (within a short period).
- There is a clear technical fault with the download that we cannot resolve.
Exceptions
We will consider a refund in the following limited situations:
Requests must be made within 7 days of purchase and will be assessed on a case-by-case basis.
Before you buy
If you are unsure whether a plan will suit your site, we strongly recommend contacting us first or using the Check My Site tool before purchasing.
Questions
For any questions about refunds, please email hello@noho2020.nz.